PRIVACY POLICY
This Privacy Policy explains how Toré Loungewear collects, uses, and protects your personal information when you visit or make a purchase from www.toreloungewear.com (the “Site”).
INFORMATION WE COLLECT
To fulfill your order or provide customer support, we collect certain personal information, including your name, billing and shipping address, email address, phone number, payment details, and order history. You may also choose to share additional personal information, such as a note or gift message, during checkout.
When you visit the Site, we automatically collect information about your device, such as your browser type, IP address, time zone, and how you interact with our pages. This data — referred to as “Device Information” — helps us improve our website’s functionality and user experience. It may include cookies, log files, analytics data (such as Google Analytics), and tracking technologies like web beacons or tags.
HOW WE USE YOUR INFORMATION
We use the personal information we collect to process and deliver your orders, communicate with you regarding your purchases, and provide customer support. We may also use it to personalize your shopping experience, improve our services, and — only with your consent — share updates or marketing information about Toré.
Additionally, your information may be used to prevent fraudulent activity, comply with legal obligations, or ensure the security and reliability of our services.
SHARING YOUR INFORMATION
We share your personal information only with trusted third parties and only for limited purposes. These include Shopify, which hosts our online store; delivery partners, who handle shipping and logistics; Stripe, our secure payment processor; and Google Analytics, which helps us understand how visitors use our website.
We do not sell or rent your information to any third parties. However, we may disclose personal data when required by law or to protect our legal rights and interests.
LEGAL BASIS FOR PROCESSING
We process your personal information on several lawful bases, including fulfilling our contractual obligations (such as processing and shipping your order), obtaining your consent (for marketing communications), complying with legal and tax obligations, and pursuing legitimate business interests, such as fraud prevention and service improvement.
DATA RETENTION
We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this Policy. Typically, we keep order-related information for up to four years, unless a longer period is required for legal, tax, or accounting reasons.
TRANSFERS OUTSIDE THE EU
We may store and process your information using third-party services located outside the European Union (for example, Shopify servers in the U.S. and Canada). Where applicable, we rely on recognized safeguards such as the EU–U.S. Data Privacy Framework and secure data transfer agreements.
YOUR RIGHTS
If you are located within the EU or EEA, you have the right to access, correct, or delete your personal data. You may also withdraw your consent for marketing communications, object to certain processing activities, or request data portability.
SECURITY OF INFORMATION
We take all reasonable precautions to protect your personal data against loss, misuse, unauthorized access, or disclosure. Payment details are encrypted through Stripe's or Paypal's secure payment systems.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.
CONTACT US
If you have any questions, concerns, or requests regarding your personal data, or wish to appeal against its processing, please contact us at www.info@toreloungewear.com